Privacy policy

What this site collects

This site has no contact form, no newsletter sign-up and no account system, so there is nothing here that asks you for personal information. If you call us or use the booking page, you give us what is needed to arrange a visit — a name, an address, a phone number and a description of the appliance.

What we do with it

We use it to arrange and carry out the repair, and to contact you about that repair. We do not sell it, rent it or pass it to anyone for marketing.

The booking page

Bookings are handled on an external page at nexfield.pro. Once you follow that link you are on a system operated separately from this site, and what it collects is governed by its own terms.

Analytics and cookies

This site sets no advertising cookies and runs no cross-site tracking. Standard web server logs record requests, which is ordinary infrastructure operation rather than profiling.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how the site is used. It records the pages you open, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything you type into a field is hidden. PostHog receives your IP address, keeps it with this data and uses it to estimate your rough location. We use it only to improve this site and never sell it. PostHog keeps the recordings for 30 days and the other usage data for up to one year. It sets no cookies: its session data stays in your browser tab's storage and is discarded when the tab closes. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded.

Getting in touch about your information

Call (617) 300-0906 and ask. If you want a record we hold removed, say so and we will remove it, subject to anything we are required to retain for tax or warranty reasons.